Following our sister Company Auger’s recent success at the British Insurance Awards we are delighted to announce another major innovation in the field of drainage works and repairs.
For the first time, customers and clients who employ Auger to install new drains or repair existing systems will benefit from DrainShield UK, a 10 year insurance backed warranty.
Traditionally, customers are only protected by consumer legislation for the first 12 months following works but Auger have been keen to establish a properly certified scheme to not only back their belief in the repair or installation quality, but also to offer home and business owners greater peace of mind.
It is often difficult for property owners to know the condition or effectiveness of their drains as they are typically below ground. It is usually only when a blockage occurs that any hidden problems come to light. Even then, it is almost impossible for the owner to know if he is being given an honest assessment from a contractor let alone know if the repairs have been carried out effectively and properly.
Auger’s commitment to quality is paramount and is highlighted by their position as 1 of only 3 UK firms holding the highly sought after “WRc approved” status for drainage investigation and repair. Auger have been pushing for some time to go that extra step and actually back that quality with a transferable certificate of insurance and policy. The Water Research Centre (WRc), the joint authors of the Drain Repair Book have thrown their support behind DrainShield UK by fully endorsing it.
The responsibility for repair or installation effectiveness will remain with Auger for the first 12 months via existing consumer protection legislation but this protection will now be enhanced so that should a repair or installation fail within 10 years of the work being done, insurance cover will step in to assist the property owner. The policy will be automatically issued for all installations or repairs carried out by Auger and can add extra security for any prospective purchasers during the warranty period.
This valuable additional benefit will be included for all of Auger’s new and existing clients (whether Domestic or Commercial property owners) and at no additional cost to the customer. Insurance companies will benefit through a reduced liability and the assurance that they will not be burdened with additional claims and expense on items that are now covered by DrainShield UK.
To view a list of frequently asked questions concerning DrainShield then click the link below.
written by Sharon Christie