Useful article from ‘your foreign correspondant’
- Talk to them. Find out how your customers feel about you, and make sure they’re aware of what other products or services you can offer them. This could be as simple as asking if they need anything else whilst they are on the phone, or giving them a feedback card to fill out. (more…)
Reading today’s Newsletter from Sage Ltd, the following article was of particular interest…..
“Four days in to the volcanic ash travel chaos, and many SMEs are suffering from depleted workforces as their employees are stuck abroad. Three Royal Navy ships will be drafted in to help rescue some of the 150,000 stranded Britons, but the majority will be left to find their own way home.