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May 27, 2010

Top tips on how to keep your customers happy

Filed under: Tips & Advice — Tags: — helen @ 12:15 pm

Useful article from ‘your foreign correspondant’

  1. Talk to them.  Find out how your customers feel about you, and make sure they’re aware of what other products or services you can offer them. This could be as simple as asking if they need anything else whilst  they  are on the phone, or giving them a feedback card to fill out. (more…)

April 20, 2010

As the UK’s air space and airports remain closed due to volcanic ash, more and more workers are becoming stranded overseas. How will this affect your business?

Filed under: Environment News, Industry News — Tags: , — helen @ 9:11 am

Reading today’s Newsletter from Sage Ltd, the following article was of particular interest…..

“Four days in to the volcanic ash travel chaos, and many SMEs are suffering from depleted workforces as their employees are stuck abroad. Three Royal Navy ships will be drafted in to help rescue some of the 150,000 stranded Britons, but the majority will be left to find their own way home.

(more…)

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