Our prime responsibility is to be a successful company. This is a pre-requisite if we want the continued support of our clients, employees and those we work with. It is equally important that we attract and retain the best staff that we can.
We are committed to the highest standards of customer care and constantly strive to improve the service we provide with regular staff training and development. In recognition of the success of our commitment to our staff we have been awarded the ‘Investor In People Standard’.
We invest in the very latest I.T. systems allowing real time information for our clients via our client portal on our website. Through innovation we are constantly working towards developing new and better methods. Our challenge to ourselves is to continually innovate and maintain our position as market leaders.
We are passionately committed to providing our clients and their customers with excellent service delivery. We protect our client’s reputation as our people believe in doing their jobs well: providing exceptional levels of service and high levels of customer care.
Treating Customers Fairly - Our business is built around fairness. Fairness to our clients and their policyholders when we manage their claims.
'Our commitment is to exceed both our clients’ and their customers’ expectations on every occasion'.